Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in perfect condition, unworn and unused with all tags attached and with the original packaging. 

Please enclose your invoice with your return so that we are able to identify your order and process your refund quickly. 

Our Returns Address:

Valerie Vintage

43 Conyers Road

Bentley

Doncaster

South Yorkshire

DN5 9SU

United Kingdom

We are unable to offer free returns and return postage sent back to Valerie Vintage are at the buyer's expense. We recommend using Royal Mail Second or First Class (Tracked). For heavier parcels, we recommend using an online courier comparison website.

Whilst we should receive your parcel, if you choose an untracked delivery service, we cannot be held responsible if your item does not arrive with us. We strongly recommend using a tracked service. In the event a tracked delivery does not arrive with us, it is the responsibility of the buyer/sender to claim the total costs, (delivery and item value) from the courier/postal service. We can only offer a refund on receipt of the item.

Your refund will be processed within 10 business days (Tuesday-Friday) of Valerie Vintage receiving your items and you will automatically be refunded on your original payment method. You will receive confirmation by email once we have processed your refund. Please allow additional time for your bank to process the refund. We are unable to refund delivery costs.

If you need to contact us about your refund, you can contact us at info@valerievintage.co.uk. Please note, our opening hours are 10am-4pm Tuesday-Friday, (excluding seasonal holidays). If you contact us outside of these times, please be assured we will respond during our opening hours.

If for any reason, we are unable to process your refund, we will contact you by email. Items returned to us in an unsaleable condition or with evidence of unreasonable use will not be refunded, instead the cost of the item will be deducted from the total refund. This does not affect your statutory rights. 

Unfortunately, we can not accept returns on gift cards.

Exchanges

We do not currently offer exchanges. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.

For any questions about our returns policy or a return you have already submitted, you can contact us at info@valerievintage.co.uk. Our opening hours are 10am-4pm, Tuesday-Friday, (excluding seasonal holidays).